We completely get it, we change our minds too!

While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

We’re really sorry if something’s gone wrong.

Please contact us with your order details, and we’ll work quickly to resolve the issue. We’re committed to making sure you’re 100% happy with your Montrose Makers experience.

We send all items via 2nd class post as standard, so they’ll get to you safely without breaking the bank.

If you’re in a hurry, you can upgrade to tracked 24 postage at checkout for faster delivery and the peace of mind of a tracking number.

(Just a heads-up: upgrading to tracked 24 speeds up delivery, but not how quickly we make your item.)

We aim to make and dispatch all items within 1-2 weeks. However, during busy times like Christmas and Easter, dispatch times may extend to 2-3 weeks.

Need something in a hurry? No worries—just contact us with your order number, and we’ll do our best to help!

We currently ship within the UK only (excluding Northern Ireland). Sign up to our newsletter for updates on international delivery.

Once your order is placed, you will receive a confirmation email letting you know that we have received your order.

Once your order is fulfilled, you will receive an email notification with your tracking information.

Shipping fees are non-refundable in the case of returns.

We completely get it, we change our minds too!

Please check out our Returns & Refund policy to find out which items can be returned or exchanged.

We’re really sorry if something’s gone wrong.

Please contact us with your order details, and we’ll work quickly to resolve the issue. We’re committed to making sure you’re 100% happy with your Montrose Makers experience.

We use high-quality woods and acrylics, so your décor is made to last.

Some designs are more delicate than others, so please handle with care and try not to drop them!

Cleaning is quick and easy—just dust or wipe down with a dry cloth, and you’re good to go.

We recommend using 3M Command Strips (which can be cut to size) to install your items.

They’re easy to use and can be removed without damaging your walls—perfect for switching things up as your child’s room grows with them.

You can purchase Command Strips online or at most supermarkets.

We use a mix of high-quality woods and Perspex acrylics, so our pieces are built to last.

Each item is hand-finished with care, making sure it’s perfect for your little one’s room.

Yes! Every piece we sell is hand-finished with love and care.

We only use high-quality materials, so your décor is designed to last, but remember that some designs can be a bit delicate—so handle with care and try to avoid any drops!

Personalising your item is super easy! Just complete the personalisation details when placing your order.

If you’re after something completely custom, we’d love to help. Contact us with your ideas, and we’ll work with you to design something that perfectly suits your brief.

Yes absolutely!

If you’re after something completely custom, we’d love to help. Contact us with your ideas, and we’ll work with you to design something that perfectly suits your brief.

No problem!

Just contact us and we’ll get back to you as quickly as we can. We’re always happy to help!

To learn more about how we handle your privacy, the terms of purchasing from us, and using our website, please see the links below:

Refund policy
Privacy policy
Terms & Conditions
Website Terms of Use